Customer care — Player11 reading desk and contest platform support contacts.
Player11's reading desk is a small editorial team. Email is the primary contact. Contest-platform support contacts are listed for each major Indian fantasy cricket platform.
Reading desk
The Player11 reading desk responds to reader letters via email. We aim to reply within two business days. Letters about the captain matrix, salary cap plans, state eligibility, or general fantasy cricket research are answered by the editorial team.
Send a note to [email protected]. We do not run a phone desk, a chat desk, or a Twitter / X support account at this time.
- Reader letters · [email protected]
- Press inquiries · [email protected]
- Editorial corrections · [email protected]
- Responsible play concerns · [email protected]
Contest platform support contacts
Player11 does not run a wallet, so account queries about deposits, withdrawals, or contests belong with the contest platform directly. The major Indian fantasy cricket platforms support the contact methods below.
| Platform | Support email | Help centre |
|---|---|---|
| Dream11 | [email protected] | help.dream11.com |
| My11Circle | [email protected] | my11circle.com/help |
| MPL | [email protected] | mpl.live/help |
| Vision11 | [email protected] | vision11.com/help |
| MyTeam11 | [email protected] | myteam11.com/help |
| 11Wickets | [email protected] | 11wickets.com/help |
Verify each platform's contact details on its official website. Player11 is not affiliated with any contest platform; the contacts above are published as reader convenience only.
Gambling support
If you or someone you know is struggling with gambling, contact the iCall helpline at 9152987821 or visit gamblersanonymous.org. The Player11 desk also answers responsible-play letters at [email protected] — we read every letter.
FAQ — Customer Care
Is there a phone number for the reading desk? No. Player11's reading desk is email-only.
How long does a support request take? Reading desk replies aim to land within two business days.
Urgent responsible-play letters
Urgent responsible-play letters go to [email protected]. The desk reads every letter. Letters about a recent loss, a recent deposit, or a recent debt get a same-day response with gambling-support contacts (iCall 9152987821, gamblersanonymous.org) and the national self-exclusion registry.
Editorial corrections and fact-checks
Editorial corrections: [email protected]. Press inquiries: [email protected]. The desk responds to corrections within 24 hours and to press inquiries within two business days.
If you are struggling with gambling, contact the iCall helpline at 9152987821 or visit gamblersanonymous.org. The PROG Act 2025 also introduced a national self-exclusion registry at the MeitY online gaming portal.
Escalation
If a contest platform does not respond to a customer-care query within 7 days, escalate the query to the platform's grievance officer. Most platforms publish a separate grievance officer email on their website. The grievance officer is mandated to respond within 30 days.
If the platform still does not respond, escalate the query to the MeitY online gaming portal's grievance cell. The portal publishes a separate escalation channel for unresolved disputes.
Compliance desk
The compliance desk answers compliance letters, audit requests, and government notices. Letters to [email protected] are read by the editorial team and routed to the relevant internal contacts. The compliance desk responds within 5 business days.
Reading-desk letters: [email protected]. Press: [email protected]. Responsible play: [email protected]. Gambling support: iCall 9152987821.